ACE in the Hole
by Enterprise Management Associates
"Like most experienced network engineers, I've developed an intuitive feel for performance issues, sort of like a doctor gets about his patients. But without all the metrics supplied by [ACE Live], it was difficult to 'peer beneath the skin' and confirm my hypothesis about the root cause."
Senior Network Engineer
NetJets

Enterprises require an integrated approach to end-user experience monitoring and application performance management. ACE Live delivers an end-to-end solution that spans monitoring, measurement, and detection of violations, and then bridges seamlessly into uncovering the root-cause of application performance problems.
ACE Live:
- Provides complete visibility of all transactions and users across the enterprise
- Includes detailed real-time and historical information about performance, utilization, route quality, ISP performance, and end-user response times
- Supports complex network infrastructures and technologies
- Automatically summarizes data according to applications and user-defined business groups (e.g., departments, campuses, etc.), so that results are presented in a way that is meaningful to the business
- Monitors actual network flows – all your traffic, all the time – through passive Ethernet connections to a spanning port or tap
ACE Live uniquely features rapid, integrated and detailed transaction-level troubleshooting with OPNET’s ACE Analyst. ACE Analyst’s industry-leading analytics embed expert knowledge about network protocols and application behavior as seen from a network perspective, providing a comprehensive understanding of the end-to-end performance of networked applications. With software and hardware-based appliances, ACE Live enables both mid-size companies and global enterprises to proactively detect response time problems for faster diagnosis and resolution, thereby minimizing business impact.

Leverage extensive coverage across your entire network with non-intrusive hardware and software ACE Live appliances.
Key Features
- Agentless deployment
- 24x7 appliance-based application performance monitoring
- Rapid, non-intrusive installation via a SPAN or mirror port or tap - often in less than an hour
- Automatic application discovery and classification by user-defined application and business groups
- Unique point-and-click guided work flows for numerous common management tasks
- Advanced live and historical analysis accurately determines components of delay, top-talkers, trends, and reports on abnormal behaviors
- Seamless drill-down to ACE Analyst for rapid, integrated troubleshooting
- Centralized probe management, including data aggregation and consolidation
- Executive-level business reporting and web-based dashboards
- Real-time VoIP performance management for voice and data converged networks
- NetFlow data collection
Quantify end-user response time by components such as payload transfer time, network latency, and retransmission delay.

Easily diagnose application and network problems with more than 20 point-and-click guided workflows
ACE Live Modules
NetFlow Monitoring – Combines real-time end-user response data and utilization metrics in a unique unified view and in a single appliance.
Utilize the NetFlow module to:
- Extend visibility into network capacity including branch-office-to-branch-office traffic
- Visualize and report on live response time data and NetFlow utilization metrics in a single, unified view via powerful web-based dashboards
- Identify and report on key traffic and bandwidth metrics including top-talkers and bandwidth hogs by leveraging NetFlow data
VoIP Performance Monitoring – Embeds real-time, speech quality analysis to easily monitor and troubleshoot voice call quality.
Utilize the VoIP Monitoring module to:
- Monitor and troubleshoot call quality from any VoIP vendor
- Isolate percentage contribution of loss, jitter, codec, delay, signal level, noise level, echo, and latency to a MOS score for a true picture of the end user’s experience
- View the overall network health and VoIP performance in a business-context in order to prioritize problem resolution and set meaningful SLAs